Additional Terms of Service:


If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us of the problem immediately by email, phone, or in writing at our contact address, and in any case within 10 working days of the delivery of the goods in question. Therefore if the goods ordered are a gift it is advisable to check the contents immediately. If items have been damaged in transit we must be notified as soon as possible. Items reported defective may be subject to ‘Events Beyond Our Control’ (See below)

If you do not receive goods ordered by you within 35 days of the date on which you ordered them, we shall have no liability to you unless you notify us, by email or in writing at our contact address, of the problem within 40 days of the date on which you ordered the goods. If you notify a problem to us under this condition, our only obligation will be:

  • To make good any shortage or non-delivery, to replace or repair any goods that are damaged or defective or to refund to you the amount paid by you for the goods in question in whatever way we choose.

Same as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question.

You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

In the event of Translations into International Language any discrepancy, conflict or inconsistency with the English language version, the English language version shall be deemed the standard and will prevail.

Goods and services of third parties may be advertised and/or made available on or through this web site. Representations made regarding products and services provided by third parties are governed by the policies and representations made by these third parties. We shall not be liable for or responsible in any manner for any of your dealings or interaction with third parties.

You agree to indemnify and hold us harmless, our subsidiaries, affiliates, related parties, officers, directors, employees, agents, independent contractors, advertisers, partners, and co-branders from any claim or demand, including reasonable legal fees, that may be made by any third party, that is due to or arising out of your conduct or connection with this web site or service, your violation of this Terms of Use or any other violation of the rights of another person or party. 


Payments can be made by (But not limited to) the following methods: Credit/debit card, Paypal or by transfer directly into our bank.

Debit and credit card payments will be subject to AVS checks, if payments are not confirmed by the card issuer or fail these checks, dispatch may be delayed and orders may be cancelled. It is therefore imperative that billing details are accurately entered.

All payments are checked before dispatch, dispatch can occasionally be delayed if/when payments are investigated further.

Where payment details are different to the billing address the order may be subject to enhanced security checks which can occasionally slow down dispatch.

We are not responsible for any orders delayed by the above as you agree that sometimes additional security checks are a necessity of entering into a contract with us.


Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing via email or by letter.

Our primary email address is:

Our primary contact address is: My Festival Friend, JShells Ltd., 85 Walsworth rd, Hitchin, Hertfrodshire, SG4 9SX, UK (Our primary contact address is not necessarily our returns address and you should contact us by email to request a return).

When you write to us you should include your name, order number, transaction id and date of order. Notices from us to you may be displayed on our website from to time.

Events beyond our control

We promise to provide the best service possible to each and every one of our valuable customers however it is beyond our reasonable obligation to repair or replace goods free of charge if they have been damaged in circumstances beyond our control.

When you purchase an item from us you agree that you accept our definition of an event beyond our control as outlined in the next paragraph and agree that if an item is damaged in an event beyond our control then My Festival Friend have no obligation to repair or replace the item free of charge.

We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.


If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected. 

Email Communication

By ordering from My Festival Friend, signing up for a newsletter, or an introductory offer you opt in to our email communication. Our occasional marketing email can be stopped simply by clicking the unsubscribe link on the bottom of any email.

Promotional Offers

An offer cannot be used in conjunction with any other offers, unless stated.

My Festival Friend reserves the right to change any offer at any time without prior notice.

Offer applies between the dates stated (where applicable) only at Where applicable details will be available on the offer media or at checkout.

Vouchers/ promotional offers are not valid for cash or cash equivalent.

No adjustments will be made on previous purchases where the terms of an offer have not been met, this may include the requirement to tick a box or enter a discount code at checkout.

Some offers may be subject to a minimum spend. 

Email communication is intended only for the addressee(s) named in the email and views expressed in any email may be those of the sender and do not necessarily reflect those of this organisation. If you are not the intended recipient disclosure, copying, distribution or any other act taken in reliance on this may be prohibited and may be unlawful.  The sender does not warrant that any attachments are free from viruses or other defects and does not accept liability for any losses resulting from any infected email transmissions. You are receiving newsletters and promotional emails because you have subscribed to receive them in these terms, you can unsubscribe at the bottom of any of our promotional emails.

My Festival Friend Vouchers and Third-Party Vouchers

Vouchers are bound by My Festival Friend’s terms of use, unless stated below.

Vouchers may not be used with any other promotional code discount.

Not valid for cash or cash equivalent. Vouchers must be used online or in store.

No adjustments on previous purchases.

Voucher is for single use only.

No change or credit on unredeemed values. My Festival Friend will not give credit or cash equivalent for any unused part of a voucher.

No refunds on expired vouchers (where applicable) and any other refunds will be entirely at the discretion of My Festival Friend.

Third Party Vouchers may be subject to additional terms, which will be detailed at the time of purchasing the voucher and on our site. 

Product Disclaimer

Any product purchased from us is used at your own risk. Under no circumstances will the seller My Festival Friend & affiliates be liable for any damages or expenses by reason of use or sale of their products.

Goods received from us should be checked for damage or defect upon receiving them and from then on every time before they are used in the future.

If an item is damaged or defective then you should cease using it immediately and it should be handled with care until it is disposed of or stored safely. Under no circumstance continue using any defective or damaged item again until it has been repaired or replaced.

When used improperly some of the products offered on our website could be dangerous. Use them at your own risk.

Glo FX products & other Kaleidoscope, Diffraction & LED Products:

  • Do not wear GloFX & other diffraction & kaleidoscope glasses made by other manufacturers on the My Festival Friend website Glasses while driving
  • Do not wear GloFX & other diffraction & kaleidoscope glasses made by other manufacturers on the My Festival Friend website Glasses when operating machinery
  • Do not run while wearing Glasses
  • Do not look directly at the sun, GloFX & other diffraction & kaleidoscope glasses made by other manufacturers on the My Festival Friend website are not sunglasses
  • GloFX & LED performance products made by other manufacturers on the My Festival Friend website such as Orbits and Poi Balls must be spun slowly and at a pace in which the forces they exert can be controlled

Unless stated otherwise our products are intended for adults of 18 or more years of age, children should not use our products without the supervision of an adult and the supervising adult will be responsible as per the above terms.


By continuing to browse or otherwise accessing the web site, you signal acceptance of the terms and disclaimer set out above. If you do not accept any of these terms, leave our website now.

If you would like to discuss any of our terms of use then you can contact us by sending an email to